Privacy Policy
A Legal Disclaimer
1. Introduction
This Privacy Policy explains how Sprint Technologies (Pty) Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services.
We are committed to protecting your privacy and handling your information in accordance with the **Protection of Personal Information Act (POPIA)** of South Africa.
By using our website, you agree to the collection and use of information in accordance with this policy.
---
2. Information We Collect
We may collect and process the following information:
- Name and company details
- Contact information (email address, phone number)
- Billing and shipping addresses
- Uploaded design files (e.g. SVG, DXF)
- Order and transaction details
- Website usage data (such as IP address, browser type, and cookies)
---
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you regarding your orders or enquiries
- Provide customer support
- Improve our website, services, and user experience
- Send important service updates
- Comply with legal and regulatory requirements
We do not sell your personal information.
---
4. Sharing of Information
We may share your information with trusted third parties where necessary, including:
- Payment processors
- Courier and delivery services
- IT and website service providers
These parties are only given access to the information required to perform their services and are expected to keep your information secure.
---
5. Uploaded Files & Confidentiality
Files you upload for manufacturing are treated as confidential and are used solely for the purpose of fulfilling your order.
While we take reasonable steps to protect your data, we cannot guarantee absolute security of transmitted files.
---
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
However, no method of transmission over the internet is completely secure.
---
7. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Improve functionality and performance
- Analyse website traffic
- Enhance user experience
You can adjust your browser settings to refuse cookies if you prefer.
---
8. Your Rights (POPIA)
In terms of South African law, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to the processing of your information
To exercise these rights, please contact us using the details below.
---
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
---
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
---
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.